About ToyCoin

Company Name: ToyCoin

Business Registration No.: 53229710E

Setup Year: 2010

Distributing Brands: VOLKS, Griffon Enterprises, Alter

Office Address: Blk 623C Punggol Ctrl #08-372 Singapore 823623 (We do not have a physical store)

Contact Number: (+65) 81330207. (Available for SMS (Local) or Watsapp (Overseas))

Email: Please drop us a mail at our Contact Us page.

Email Response Time: Within 48 hours.

Payment Methods

Local Bank Transfer: POSB Account Number: 199-04923-2 POSB Savings Bank (Most preferred method for deposit payment) After the transfer, kindly notify us by replying the email that you have received after you checkout. Please give us 24 - 48 hours for us to verify the payments.

Paypal: There will be and additional 6% charges for any Paypal transactions we receive.

Shipping Methods

MRT Delivery (Local): You may wish to arrange a delivery at the nearest MRT station at your convenience. It is free of charge; however, it is subjected to availability.

Home Delivery (Local): We deliver to any home location at a fee of $8.00 per item, subjected to availability.

Airmail (International): Applicable for items that are less than 2kg, within 240mm (width) x 340mm (length) x 70mm (height), and a maximum Dimensions L + W + H = 900mm with the greatest side not exceeding 600mm. Tracking number will be charged an additional SGD$2.20. (not inclusive of Paypal charges) We are not responsible for items lost without tracking number. Cheap but unreliable shipping solution.

Seamail (International): Applicable for items that are less than 2kg, within 240mm (width) x 340mm (length) x 70mm (height), and a maximum Dimensions L + W + H = 900mm with the greatest side not exceeding 600mm. No tracking number is provided. We are not responsible for lost items. Very slow, very cheap and unreliable shipping solution.

Speedpost (Economy): Applicable for items that are less than 5kg. Estimated to take more than 20 working days to reach major countries after posting. Tracking number is included in the price given. (not inclusive of Paypal charges) Slow, slightly more expensive but reliable shipping solution.

Speedpost (Standard): Estimated to take 1 - 14 working days to reach major countries after posting. Tracking number is included in the price given (not inclusive of Paypal charges) Fast and reliable, slightly expensive shipping solution.

Cancellation Policy

We do not accept cancellations. Money received to secure points, and points received to secure tickets will not be refunded if cancelled. Please consider carefully before purchasing.

Return Policy

All completed transactions are final. No returns will be accepted, with the exception of defective items from local distributor only. Please report to us within 7 days. For local customers, please check your items on the spot to ensure the item you receive is correct and in acceptable conditions. We do not accept returns due to box damage after the transaction. Defective items are to be returned to our office location if needed, once we receive the replacement parts, we will send the item to you via delivery method.

About Mako, our Mascot

Mako is a fortune cat that we adopted as our mascot. If you are an artist with a portfolio, we would love to have you commission for Mako! Mascot Mako belongs to ToyCoin, please seek permission from us before you use Mako for anything. Any breach of copyrighted property will result in legal action.